Job Description

Job Description

Job Description

About This Role

Are you a skilled bike mechanic who's passionate about helping riders get the most out of their bikes?

We're looking for someone who shares our enthusiasm for the ebike industry and is committed to providing exceptional service to our customers!

In this role, you'll have the opportunity to:

• Assemble and prepare bikes for sale with precision and care
• Deliver top-notch service on new and used bicycles and electric bicycles
• Build strong relationships with customers through your exceptional work and interpersonal skills

As a member of our team, you'll be part of a dynamic group that's dedicated to making a positive impact on the planet and in our community!

We're looking for someone who:

• Is a skilled bicycle mechanic or service professional (we'll train you on ebikes!)
• Has a strong work ethic and a growth mindset
• Takes pride in their work and pays attention to detail
• Is comfortable working with technology and has basic computer skills

You'll be a great fit for this role if you're dependable, people-oriented, enjoy learning and finding solutions, and are adaptable and detail-oriented!

Repair experience is essential, and experience with electric bikes is a bonus! We're open to all ages and levels of experience.

Responsibilities will include but are not limited to:

• Ensuring all repairs and services meet our high standards
• Providing accurate and detailed estimates for repairs
• Effectively communicating with customers to understand their needs and concerns
• Maintaining a clean and organized workspace
• Keeping up-to-date with industry developments and best practices
• Continuously improving service efficiency and productivity
• Providing excellent customer service and building strong relationships with customers
• Participating in ongoing training and education to stay current with industry developments
• Performing routine maintenance tasks and repairs as needed
• Developing and implementing process improvements to enhance customer satisfaction and operational efficiency

Requirements include but are not limited to:

• Ability to maintain open and positive relations with coworkers, partners, and customers
• Interest in working in a team environment committed to providing an excellent service experience while increasing sales through service
• Strong attention to detail
• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop
• Previous bike assembly experience or equivalent preferred
• Interest in developing own skills and knowledge
• Ability to periodically lift 75 pounds

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Desktop computers
• Point of sale terminals
• Web browser software
• Ebike diagnostic software
• Cable stretchers
• Derailleur hanger alignment gauges
• Handlebar holders
• P-handled hex wrenches
• Phillips head screwdrivers
• Precision spoke wrenches
• Three-way hex wrenches
• Tire levers
• Wheel truing stands
• Floor pumps
• Minipumps
• Folding hex wrench sets
• Hex tools
• Offset brake wrenches
• Open end wrench sets
• Pedal Powered Software Bicycle Repair Man
• Pedal wrenches
• Screw type chain tools
• Sprocket removers
• Threadless nut setters
• Wheel truing stands

• Health and Dental (for full time)
• Paid vacation (for full time)
• 401K
• Paid training opportunities
• Pre-tax commuter benefits
• Lots of room for advancement and promotion (we are growing quickly)
• Secure, non-seasonal employment
• Employee discounts on top brand bicycles and parts

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