Job Description

Salary: $100,000 - 150,000 per year Requirements:

• High school diploma or GED.
• Active Secret-level security clearance or higher; the posting also lists Secret clearance as preferred.
• IAT Level II certification for CSWF compliance, including both an IA certification (such as Security+ CE or higher) and an Operating Environment certification (such as Windows OS, relevant BMC/Remedy, or CCNA).
• At least 5 years of systems engineering or platform administration experience with enterprise applications.
• At least 3 years of hands-on BMC Remedy AR System 9.1 administration, configuration, and customization.
• Experience with AR System workflows, including forms, fields, filters, escalations, active links, and Mid Tier administration.
• Demonstrated experience upgrading or migrating major versions of on-premises AR System.
• Strong CMDB modeling and reconciliation experience, including integration with discovery tools.
• Automation scripting experience with Python and/or PowerShell.
• Working knowledge of Oracle or SQL Server databases, Windows or Linux, and web or application servers such as Tomcat or Apache.
• Understanding of ITIL processes and the ability to implement SLAs and service catalog items.
• Ability to support on-site delivery and collaborate with government stakeholders at least 2 days per week, with potential for more frequent on-site work as directed by the client.
• Ability to travel OCONUS, typically for 1–3 weeks per trip, up to approximately 3 times per year, with trips planned at least 3 months in advance.

• Administer, configure, and customize BMC Remedy AR System 9.1 and related Incident, Problem, Change, Request, Knowledge, and Asset modules.
• Lead upgrades, patching, and schema changes while minimizing downtime.
• Maintain and optimize Smart IT, Digital Workplace, and the Atrium CMDB.
• Develop and maintain integrations using REST/SOAP APIs, AR filters and active links, and job schedulers.
• Automate routine work and deployments with Python and/or PowerShell.
• Maintain system security and compliance, and remediate vulnerabilities in accordance with RMF/ATO requirements.
• Provide Tier 3 support, mentor administrators, and prepare training materials.
• Document architecture, standard operating procedures, and disaster recovery processes.
• Coordinate with Service Owners, SecOps, and Network/Cloud teams to align systems with ITIL practices.
• Monitor system performance, capacity, and SLAs/OLAs.

• Cloud
• CMDB
• Support
• ITIL
• ITSM
• Linux
• Network
• Oracle
• PowerShell
• Python
• REST
• SOAP
• SQL
• Security
• Tomcat
• Web
• Windows

More:

We are Cypher Analytics, a 100% employee-owned company with a collaborative, innovative culture focused on teamwork, excellence, and meaningful client results. In this hands-on Systems Engineer role, you will own our enterprise ITSM platform and its related integrations, helping sustain mission readiness and reliable services through stable, secure systems and continual improvement. The position is full-time and on-site at the NIWC Pacific Old Town Campus in San Diego, California. We offer eligible employees medical, dental, long-term disability, and life insurance coverage; 401(k) matching and an employee stock ownership program; training and team-building events; and annual tuition, certification, and training reimbursement. The stated annual pay range is $100,000–$150,000.

last updated 40 week of 2026

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