Job Description
Job Description
Job Description
Essential Duties & Responsibilities:
- Greet and acknowledge all customers, ensuring a positive shopping experience, and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure repeat business.
- Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling, and trends.
- Ability to balance multiple customers in a fast-paced environment.
- Maintain a strong and active presence on the sales floor. Ensure presence on the floor during peak sales hours of 11 a.m.–4 p.m., consistently driving business.
- Educate stylists by conducting product knowledge meetings, providing pictures of new receipts, and sharing updates on best sellers and trends.
- Drive trunk show sales for assigned departments.
- Collaborate with the management team to identify opportunities to increase sales (i.e., events, focus days, selling contests).
- Assist with styling, fittings, and presentations for in-store and off-site events.
- Assist stylists with pulling stock and locating merchandise.
- Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stockroom organization.
- Track monthly sales plans of assigned departments.
- Provide Front Desk/POS backup and support as the needs of the business dictate.
- Follow up and complete Slack requests in a timely manner.
- Completion, accuracy, and timeliness of markdowns, transfers, and RTVs.
- Ensure consistent company email communication and follow-up.
- Ensure the department is clean, neat, and organized; adhere to merchandising and presentation standards.
- Maintain professional and supportive relationships with fellow team members, providing backup sales and support as the needs of the business dictate.
- Maintain a fashionable and daily-styled personal appearance .
- Assist with recurring physical inventory
- Additional responsibilities may be added as the needs of the business evolve.
Qualifications:
- 3+ years previous retail experience in a luxury environment preferred.
- Experience in working in a commissioned environment preferred.
- Experience in building clientele.
- Excellent organizational skills and ability to prioritize tasks.
- Highly motivated and results driven.
- Excellent communication skills
- Ability to direct and resolve customer service issues, etc.
- Basic computer skills.
- Ability to work store events, varied hours/days, including nights, weekends as needed.
Physical Demands:
- Speaking/Hearing: Ability to communicate information to customers.
- Standing: Remain upright on feet for sustained periods of time.
- Walking: Ability to move throughout the store.
- Flexibility including bending, stretching and lifting.
- Ability to lift up to 30 pounds, ability to move/carry product.
- Visual acuity to perform an activity such as viewing a computer terminal.
- Use of hands and fingers to handle or feel.
Education:
- High School education or equivalent.
Tootsies is proud to be an Equal Opportunity Employer.
Job Tags
Night shift